The Cargolux teams value cargo and every effort is focused on the delivery of high quality services.
In the unlikely event of damage or loss of cargo, a “preliminary claim form” available online should be completed and forwarded to the carrier Cargolux as notification of the event.
Please use the form down below. This service is totally free of charge. There is no other platform officially habilitated to receive preliminary claims on behalf of Cargolux.