The most up-to-date information about our airline: Network developments, improvements to our services, fleet developments as well as many other useful or interesting aspects of our service.
The import agent controls and monitors the movement of cargo coming into Luxembourg and its redistribution within the Cargolux European network. In contrast, the export agent monitors the entire export process of cargo leaving Luxembourg by initiating and organizing all required actions and documents and provides customer service in regards to export freight.
At our Import and Export Department, you will gain a deep knowledge of cargo operations in general and in particular the Cargolux procedures.
The Global Transportation Department ensures that Cargolux has a cost effective trucking services in place that extends its aircraft network and provides the required level of service in support of the customers' requirements. The department coordinates and decides on the global selection of contracted providers and contracting standards, while arranging the planning and dispatch of goods flows through Luxembourg around the clock. It also coordinates handling and customer assistance.
The Cargolux Ground Engineering Department is a team of specialists dedicated to delivering the highest possible level of excellence to our customers. The ground engineers take care of establishing and conveying the technical knowledge regarding the transport of special cargo, such as heavy and off size or temperature sensitive, as well as technical ground operations, such as weight and balance or aircraft systems, to both external customers and internal Cargolux departments. With their expertise and technical know-how, they ensure that Cargolux is meeting all legal and safety requirements in terms of aircraft loading while, at the same time, ensuring that we can deliver our promise: “You name it, we fly it!”. Whether heavy oil-drilling equipment weighing up to 50metric tons, very sensitive and light-weight cargo like the Solar Impulse or pharmaceutics requiring a defined temperature range, Cargolux Ground Engineering is providing their technical expertise to make it happen.
The Load Control Department is a crucial link between Cargolux Flight Operations, Ground Operations, the sales organization and Maintenance. The cargo loading of Boeing 747 freighters is a complex and demanding task that requires a highly skilled and trained workforce to comply with all safety and legal requirements and, at the same time, deliver a state-of-the-art service to our customers. The Load Control Department is taking care of the requirements of each individual shipment, be it pharmaceuticals, dangerous goods, heavy and oversize or live animals. The team is responsible for the proper distribution of the cargo on the aircraft and contributes to our on-time performance with quick, safe and organized turn-arounds. All possible efforts are undertaken to meet the expectations of our customers.
The Ramp and Hub Steering Department is planning and steering the overall Luxembourg hub activity with Luxair and all other Cargolux departments (Load Control, Export, Import, Trucking, Maintenance, Flight Operations Support, Network Management, etc.) in order to optimize the on-time performance of our flights and trucking services.
From the newly created Hub Steering Center located at the LuxairCargo Center the Cargolux hub steering coordinator has to ensure: