Preliminary
Claim
Please
note that claims concerning air freight shipments are governed by legal requirements
specified within the Conventions for the Unification of Certain Rules for
International Carriage by Air (“The Warsaw Convention” and the “Montreal
Convention” among others), also incorporated in our Conditions of Contract
(printed at the back-side of our airwaybills, more specifically in the Art
12). Further information is also available in our General Conditions of Carriage
for Goods.
Art. 12 of the Cargolux Conditions of Contract
12.1 The person entitled to delivery must make a complaint to the carrier
in writing in the case:
12.1.1 of visible damage to the goods, immediately after discovery of the
damage and at the latest within fourteen (14) days from receipt of the goods;
12.1.2 of other damage to the goods, within fourteen (14) days from the date
of receipt of the goods;
12.1.3 of delay, within twenty-one (21) days of the date the goods are placed
at his disposal; and
12.1.4 of non-delivery of the goods, within one hundred and twenty (120)
days from the date of the issue of the airwaybill.
12.2 For the purpose of 12.1 complaint in writing may be made to the carrier
whose airwaybill was used, or to the first carrier or to the last carrier or
to the carrier who performed the transportation during which the loss, damage
or delay took place.
12.3 Any rights to damages against carrier shall be extinguished unless an
action is brought within two years from the date of arrival at the destination,
or from the date on which the aircraft ought to have arrived, or from the date
on which the transportation stopped.
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