Full Time, Permanent Contract

Task Responsibilities:

  • Identify Ground-related and Customer-related Key Performance Indicators (KPI) and Safety Performance Indicators (SPI);
  • Establish and manage a system (e.g. dashboard including necessary artificial intelligence) to collect, measure, monitor and analyze these KPIs/SPIs;
  • Establish and manage a review system to address significant trends;
  • Review root causes of incidents and findings;
  • Analyze trends;
  • Identify substandard performance, including behavioral;
  • Establish a system to ensure that lessons are learned from incidents and findings, and translate this learning into improved performance, supported by continuous assessment of outcome;
  • Establish a program to continuously monitor ground performances, meaning ability to measure the improvement;
  • Evaluate the effectiveness of procedures, processes, training programs, risk mitigation barriers
  • Communicate Ground performance to the network;
  • Support the CLX SMS by:
  • - Ensuring the SMS becomes integrated into the day-to-day business decision-making
    - Being familiar with the SMS for the identification of safety hazards
    - Being familiar with the CLX Safety Statement and the Just Culture Policy
    - Reporting any safety hazard posing a risk to the safe ops of a CLX flight by using the safety reporting system in place

Essential Requirements:

  • General school leaving certificate of secondary education or equivalent (e.g. A-Level, BAC, Abitur)
  • Logistics/air transportation studies will be considered an advantage
  • Cargo handling, aircraft handling and/or EASA Air Ops certificate will be considered as an advantage
  • Minimum 5 years of experience within the air cargo industry with a major airline or forwarder
  • Solid background in air cargo ops, with knowledge on processes and key players
  • Good understanding of IATA/ICAO/EU/EASA regulations
  • Previous experience in KPI management, continuous improvement management, process mapping and/or ground risk analysis (including management of change) is an advantage
  • Good analytical and organization skills
  • Ability to maneuver comfortably through complex processes and to plan/ prioritize work in order to meet deadlines
  • Taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm to drive change and innovation
  • Strong interpersonal skills
  • Fluency in written and spoken English, French and German, other languages are a distinct advantage
  • Advanced knowledge of MS Office (Word, Excel, PowerPoint and Outlook)

Working Conditions:

  • Occasional travel required within the entire Cargolux network
  • Flexible with working hours
  • A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection
  • Position based in Luxembourg

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