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The most up-to-date information about our airline: Network developments, improvements to our services, fleet developments as well as many other useful or interesting aspects of our service.

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Legal Requirements

Please note that claims concerning air freight shipments are governed by legal requirements specified within the Conventions for the Unification of Certain Rules for International Carriage by Air (“The Warsaw Convention” and the “Montreal Convention” among others), also incorporated in our Conditions of Contract (printed at the back-side of our airwaybills, more specifically in the Art 10.1). Further information is also available in our General Conditions of Carriage for Goods.

Art. 12 of the Cargolux Conditions of Carriage

12.1 The person entitled to delivery must make a complaint to the carrier in writing in the case :

  • 12.1.1 of visible damage to the goods, immediately after discovery of the damage and at the latest within fourteen (14) days from receipt of the goods;
  • 12.1.2 of other damage to the goods, within fourteen (14) days from the date of receipt of the goods;
  • 12.1.3 of delay, within twenty-one (21) days of the date the goods are placed at his disposal; and
  • 12.1.4 of non-delivery of the goods, within one hundred and twenty (120) days from the date of the issue of the airwaybill.

12.2 For the purpose of 12.1 complaint in writing may be made to the carrier whose airwaybill was used, or to the first carrier or to the last carrier or to the carrier who performed the transportation during which the loss, damage or delay took place.

12.3 Any rights to damages against carrier shall be extinguished unless an action is brought within two years from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the transportation stopped