The most up-to-date information about our airline: Network developments, improvements to our services, fleet developments as well as many other useful or interesting aspects of our service.
At Cargolux we value cargo and every effort is focused on the delivery of high quality services.
In the unlikely event of damage or loss of cargo, a “preliminary claim form” available online should be completed and forwarded to the carrier Cargolux as notification of the event.
We prefer that this communication is forwarded using the online link below. This service is totally free of charge. There is no other platform officially habilitated to receive preliminary claims on behalf of Cargolux.
Once the form has been completed, a confirmation of receipt is sent by email to the sender.